Privacy policy

Last updated 07 Sep 2026

Last Updated: [07/09/2026]

Balaji Gold House respects your privacy and is committed to protecting your personal information.

When you use the Balaji Gold House App, we may collect information such as your name, mobile number, email address, address, KYC details, transaction details, payment status and device information.

We use this information to:

Create and manage your account
Verify your identity through OTP/KYC
Process jewellery, Digi Gold and Digi Silver transactions
Process payments and redemptions
Maintain transaction records
Provide customer support
Send important service updates and, where permitted, promotional communications
Improve the security and performance of our App
Comply with applicable legal and regulatory requirements

We do not sell your personal information. We may share necessary information with trusted service providers such as payment gateways, KYC providers, technology providers and government/regulatory authorities where required.

We take reasonable security measures to protect your information. Your information will be retained only for as long as necessary to provide our services or meet legal and regulatory requirements.

You may contact us to request access, correction or deletion of your personal information, subject to applicable laws and retention requirements.

By using the App, you acknowledge that you have read and understood this Privacy Policy.